TERMS & CONDITIONS

These are the terms and conditions by, and subject to which, the following companies, their servants or agents or other representatives (hereinafter collectively or individually referred to as 1 Stop) shall offer it’s training services to any individual, or individuals, seeking such training (hereinafter referred to as the Trainee).

COMPANIES: 1 Stop Instruction Roadcraft Ltd with it’s registered office situate at 18 Regent Gardens, Ilford, Essex, IG3 8UL. (1Stop)

Prior to participating in the training and/or making use of any other requested service, the Trainee, by attending such training, is entering into a legally binding agreement which is strictly subject to the terms & conditions set out herein. In this agreement, for the purposes of convenience, the masculine gender is used to refer also to the feminine and force majeure shall apply. Terms & conditions are severable, the validity of a condition does not affect the validity of any other condition, and where a part of one condition is invalid then that part is severable from the rest of that condition. Any minor that attends training should have these terms & conditions explained to him by a responsible adult. Any individual who books and/or pays for any service, on behalf of other individual(s), to be provided by 1 Stop, agrees to act as an agent of that individual, who shall be deemed as The Trainee and be bound by these terms and conditions irrevocably. Any individual(s) not wanting to be bound by these terms & conditions should not proceed with any such training and not remit any fees to 1 Stop. Once any such fees are remitted, it is assumed that the Trainee has read, understood, and agreed to be bound by these terms & conditions. Any complaint regarding any service provided by 1 Stop to the Trainee shall only be responded to by 1 Stop if made in writing, or by email, and accepted and acknowledged by 1 Stop within seven days of such action that instigated the initial complaint. IMPORTANT: Please read carefully.

1- GENERAL – APPLIES TO ALL TRAINING COURSES

a- Attendance. An email booking confirmation will be emailed to the Trainee using an email address supplied by the Trainee to 1 Stop. The Trainee shall be responsible for providing a current email address and mobile contact details for communication purposes. 1 Stop shall not be liable for any loss suffered by the Trainee if 1 Stop are unable to communicate with the Trainee using such email and/or mobile contact details. If the Trainee fails to meet any of the requirements stated in this confirmation, or any requirements of the Driving & Vehicle Standards Agency (DVSA), then no such training shall be provided and the Trainee shall forfeit any fees paid to 1 Stop, and be liable to pay any outstanding balance. Once the Trainee starts any training course with 1 Stop, and has paid any outstanding fees to 1 Stop, or if the Trainee elects to cease training for any reason, then these monies shall be retained by 1 Stop in any event.
b- Course Fees: All training course fees must be paid, in cleared funds, and in full, by at least 14 clear days, inclusive of weekends, prior to the start date of such course. If 1 Stop, in any circumstance, accept any form of deposit from the Trainee, for any such course, then this deposit shall be deemed non-refundable. If the Trainee fails to remit the balance fee for such course, by at least 14 clear days, inclusive of weekends, prior to the start date of such course, then such deposit shall be forfeited by the Trainee and no training service shall be provided by 1 Stop to the Trainee. Any course fee payment, whether paid by deposit or in full, shall be deemed as non-transferable to another course, or for the benefit for any individual other than the Trainee, unless agreed with 1 Stop in writing.
d- Clothing. 1 Stop will only provide a suitable Hi-Viz vest to the Trainee, as well as, in the case of any motorcycle training, a suitable safety helmet and a pair of gloves. At all times the Trainee should be dressed ‘appropriately’ for any training course he attends. 1 Stop reserve the right to reject the Trainee for training if he fails to dress ‘appropriately’, and the Trainee may refer to 1 Stop or the DVSA for guidance before any such training commences. Any fees paid by the Trainee to 1 Stop shall be retained by 1 Stop in these circumstances. PLEASE ALSO REFER TO SECTION 2h.
e- Test cancellation by the DVSA. If the Driving & Vehicle Standards Agency (DVSA) cancel the Trainee’s test for any reasons beyond the control of the training company, e.g. adverse weather, industrial action, examiner illness/equipment failure etc, then the Trainee will have to make a claim against the DVSA for any fees paid by the Trainee to 1 Stop for such training and test. 1 Stop shall be entitled to retain any fees paid for such training and test. 1 Stop will, if required by the Trainee, rebook a further test resit, at the normal fee rate applicable at the time of rebooking such training and test.
f- Test cancellation by 1 Stop. If 1 Stop cancel any test for any reason beyond the control of 1 Stop, then their liability to the Trainee will be limited to the amount of any fees paid by the Trainee to 1 Stop for such test, or the cost of any similar test fees that may be charged by 1 Stop to another Trainee for a similar test.
g- Training cancellation by 1 Stop. 1 Stop reserve the right to cancel any training course immediately, in the interests of health and safety, if, at any time, the Trainee acts in any manner, or carries out any action(s), deemed as rude, offensive or dangerous to 1 Stop and/or any other individual or third party, including the Trainee, and this shall extend to the Trainee not being able to adhere to Instructions given by a I Stop Instructor through any inability to converse to conversational level. Any fees paid by the Trainee to 1 Stop shall be retained by 1 Stop in such circumstances. If 1 Stop cancel any training session for any other reason beyond the control of 1 Stop, then their liability to the Trainee will be limited to the replacement of any such training hours to the Trainee. If the Trainee cannot attend such replacement hours then the course will proceed with any such hours remaining and the Trainee will have no right to be compensated for any such lost hours.
h- Negligence. 1 Stop accepts no liability for any claim, loss, damage or expense arising out of the acts or omissions of it’s staff or agents, unless those acts or omissions are caused by the negligence or willful default of 1 Stop or its agents.
i- Any claim made by the Trainee against 1 Stop or its agents shall at all times be limited to only the gross cost of training provided, excluding an amount for any test fee paid by 1 Stop to the Driving & Vehicle Standards Agency (DVSA) if applicable.
j- Photo's, video recordings and CCTV images.  Digital recordings may be used by 1 Stop for the security and protection of staff and fellow trainess.   
k- Trainee pictures and video feedback. By attending any training course, the Trainee agrees to 1 Stop using any pictures or video feedback of the Trainee for marketing purposes and consents to 1 Stop emailing the Trainee with any information that may be, in the opinion of 1 Stop , of interest to the Trainee. If the Trainee does not consent to this he should email his written objection to info@1stopinstruction.com.
l- Liability disclaimer. All training is subject to the Trainee having read, understood and agreed to, as well as these terms and conditions, the conditions of a liability disclaimer which the Trainee must sign, wherever possible, at the beginning of each training course. Whether signed or not, by attending any training course the Trainee is deemed to have read, understood and agreed to these terms and conditions and such disclaimer.
m- Trainee payments. Please refer to 1b.
n- Training/test, Extended test, surcharges. Any training and/or tests carried out for the benefit of the Trainee at weekends, or ‘out of hours’ , or for an extended test, as defined by the DVSA, by 1 Stop may be subject to a surcharge which will be notified to the Trainee by 1 Stop before such training and/or test is booked on behalf of the Trainee.
o- Sub-contracting of services. On occasions, 1 Stop shall use other carefully vetted training companies to provide training services to Trainees of 1 Stop for certain training courses as 1 Stop deems necessary on a ‘sub contract’ basis. The Trainee shall accept such training companies for the provision of such course in replacement of 1 Stop.
p- Gift Certificates. Gift certificates/vouchers shall have a cash value of no more that £0.01p. Such certificates/vouchers must be used within 12 months of issue and any booking made by using such certificate/voucher shall be subject to all of these terms and conditions.
q- Legal entitlement. At all times the Trainee must be legally entitled to undertake any training service being offered by 1 Stop and the Trainee shall, upon request by 1 Stop, provide proof of such entitlement. The Trainee shall bring, to all training courses, his driving license, provisional or full, and any other paperwork requested by 1 Stop. Failure to do so may result in 1 Stop cancelling any further training for the Trainee and retaining any monies paid by the Trainee to 1 Stop. In any event, the Trainee shall be liable to pay any such outstanding balance to 1 Stop within 14 days of 1 Stop demanding the same.
r- Trainee’s personal effects. 1 Stop cannot be held liable for any personal effects of the Trainee left in any of 1 Stop’s premises, at any time.
s- Driving Licence numbers and theory certificate numbers. 1 Stop will require all trainees to provide them with driving licence numbers for the purposes of booking/naming tests or updating DVSA and/or DVLA records. Where trainees book online, this information will be requested and required at the time of booking. 1 Stop will not be liable for inaccurate information provided by trainees, which may prevent tests from being booked, or DVSA and/or DVLA records being correctly updated.
t- When a promo code is made available, to any training course, then the trainee can use this code to gain a benefit. However, the code must be used on the 1 Stop website at the time of the booking only and no retrospective benefit or application of any promo code can be applied. 1 Stop reserve the right to withdraw any promo code at any time.
u- Cancellation Periods. Unless specified otherwise, the word "day(s)" refers to Sunday to Monday between the hours of 9am and 5pm. Any cancellation notifications in any form, including emails, that are received after 5pm, will be deemed as notification was given the following day. (for example, if you had a course booked for Friday, with a 5 day cancellation notification period, and an email was sent at 6pm on the Sunday before advising us that you wish to cancel, it would not be deemed that this notification was received until Monday morning at 9am, and therefore the cancellation would fall within 5 days).

2- MOTORCYCLE & SCOOTER TRAINING

a- General disclaimer. RIDING A SCOOTER/ MOTORCYCLE CAN BE VERY DANGEROUS! By attending training with 1 Stop, each Trainee agrees understands and accepts that in order for the Trainee to attain a Compulsory Basic training Certificate (CBT), and/or prepare for the practical motorcycle test, 1 Stop are willing to provide training to the Trainee, including any required maneuvers at a suitable training site approved by 1 Stop, as well as on any public roads, in any prevailing weather conditions deemed acceptable by 1 Stop. In the case of CBT training, the Trainee should be satisfied with the training they have received so far and feel sufficiently competent to proceed with the fifth element involving a minimum of 2 hours riding on the public highway. In all other cases the Trainee should be satisfied with any training provided, or their own riding experience, to proceed with further training including riding on a public highway and/or preparing for any requirements of the full motorcycle test. In the case of CBT training, the Trainee should feel sufficiently competent to conduct the fifth element in the prevailing weather conditions at that time. The Trainee should also feel competent to conduct further training, including the practicing of any maneuvers required by the full motorcycle test, in the prevailing weather. By booking a course with 1 Stop, the Trainee confirms his wish to carry out any scooter or motorcycle training, either for CBT training or for that of the practical motorcycle test at his/her own risk, and accepts that such training involves a degree of risk of physical injury to themselves. As such, the Trainee agrees not to hold 1 Stop or any 1 Stop instructors liable for any injury sustained to him/her whilst carrying out any such training. The Trainee has also received, read and accepted the terms and conditions of any training provided to the Trainee by 1 Stop , including this liability disclaimer, and especially any reference to any damage deposit or damage waiver premium he has remitted to 1 Stop, prior to the Trainee attending any training with 1 Stop.

b- CBT-minimum attendance numbers. 1 Stop shall not run any CBT course on any date where less than two Trainees have paid and booked for training on such date. In such event, 1 Stop shall contact any remaining Trainee and rearrange the CBT date accordingly.
c- Translators/third parties- In the interests of health & safety, and with respect to other Trainees attending training, 1 Stop will NOT permit any translator or other third party to attend any training session that the Trainee shall book, unless otherwise agreed with 1 Stop in writing.
d- Trainee ceases training. The Trainee has been made aware that he may elect to cease training at any time by notifying the training instructor. In such event, 1 Stop reserve the right to retain any fees paid to 1 Stop by the Trainee for any training booked. The Trainee shall also be liable to remit any outstanding fees for such training to 1 Stop within 14 days of 1 Stop demanding the same.
e- Damage deposit for Compulsory Basic Training (CBT). No deposit is required, but the Trainee agrees to be responsible for any loss or damage caused to any equipment, including any bike or scooter, provided by 1 Stop, whilst in the Trainee’s care and control. To minimise any such cost, 1 Stop reserve the right to cancel the Trainee’s training at any time in accordance with paragraph 1g of these Terms and Conditions. The Trainee must pay all payments in respect of damaged equipment to 1 Stop within 14 days of the date of such damage occurring.
f- Damage deposit for other motorbike/scooter courses. The Trainee agrees to deposit an amount of £250 with 1 Stop (damage deposit). This deposit is refundable in full if the Trainee does not damage or drop the bike, on any single occasion, or collide with any object or individual, or damage any equipment lent to the Trainee by 1 Stop. No partial refunds of this deposit are payable by 1 Stop whatsoever. This damage deposit only applies to those dates agreed and stated in the confirmation, or otherwise agreed between the parties, sent to the Trainee by 1 Stop. Alternatively, the Trainee may pay to 1 Stop a non-refundable insurance excess premium of £10 for each day of training, which is also applicable for any test re-sit days.
g- Bike Hire: If the Trainee elects to use a bike supplied by 1 Stop, then this shall be deemed as 'bike hire' and included within the cost of such training course the Trainee is attending. In such case, the Trainee shall be, at all times, liable for any penalty, financial or otherwise, applicable to the Trainee. This shall include, but not be limited to, any Penalty Charge Notice in respect of any Road Traffic Act infringement, identified by any local authority or other authorised body. At all times the Trainee shall indemnify, in full, 1 Stop against any claim made against 1 Stop, or any authorised individual acting on behalf of 1 Stop, in respect of any action or ommision made by the Trainee resulting in such claim. Any trainees under 17 years of age will only be provided an automatic 50cc for their choice of 'bike hire', regardless of what they choose during the booking stage. If the Trainee is using his own bike for training, they should ensure that it is the right specification for the course being attended, including the display of two legal sized ‘L’ plates, and in a roadworthy condition as determined by 1 Stop and shall meet all current UK legislation requirements in force at that time. The Trainee shall bring and retain a current MOT certificate, if applicable, insurance certificate, current valid original CBT certificate and road tax for the bike being used. The Trainee’s non compliance will result in the cancellation of training and the Trainee forfeiting any monies paid to 1 Stop.
h- In respect of any full motorcycle test course, the Trainee shall comply with the DVSA’s requirements in respect of the wearing of ‘suitable protective clothing’ introduced on the 1st July 2011. Further information can be found on the DVSA website or via this link via this link. 1 Stop cannot be liable for any test which is cancelled due to the non wearing of such suitable clothing by the Trainee and any test which is cancelled under these circumstances shall be treated as if the Trainee had failed the test by 1 Stop, and the Trainee will have to resit the test as stated in Paragraph 6 of these terms and conditions.
In respect of the clothing requirements for CBT training, the Trainee must be dressed appropriately for motorcycle training. Items of clothing that will be not acceptable shall include, but not be limited to, the following: T Shirts or other flimsy half or full sleeve tops, shorts or ¾ length pants, distressed jeans with rips/holes, leggings or tights, flip flops, sandals or canvas footwear, or any other clothing deemed unsuitable by 1 Stop.
i- CBT resits. If the Trainee is not successful in attaining his CBT on the booked date, or fails to meet any of the requirements as stated in the booking confirmation sent to him by 1 Stop, he will have the option of rebooking the CBT at a full fee rate only. No discounts on any such resits are offered by 1 Stop in any circumstances.
j- Other course resits. The fee charged for any other course resit will be notified to the Trainee by 1 Stop prior to any such resit being booked on behalf of the Trainee.
k- Practical Module 2 tests. The Trainee accepts that if he has booked and paid for the Module 2 test to take place within three days of his Module 1 test, and he subsequently fails his Module 1 test he will:
- Not be eligible to attend the Module 2 test.
- Not be eligible for any further training prior to the scheduled Module 2 test.
- Will not receive any refund of any fees in respect of the scheduled Module 2 training or test.
l- Trainee elects to stop training or fails to attend their training course. If the Trainee elects to cease training, for any reason , after training has commenced, or unable to or elects not attend a training course, 1 Stop shall retain any fees received from the Trainee for such training, with the trainee being liable to remit any outstanding balance, if any, to 1 Stop. If the Trainee elects to stop training after he has attended a Module 1 test then 1 Stop may, at their discretion, refund the Trainee an amount not greater than the DVSA fee for the Trainees Module two test. However, if there are any fees outstanding to 1 Stop from the Trainee, at such time as the Trainee elects to cease training, then no such refund shall be made by 1 Stop and the Trainee must remit such outstanding fees to 1 Stop within 14 days of such request by 1 Stop to the Trainee. In any event, the Trainee must complete any full license course within 4 months of the start date of such course.  Failing to do so, for whatsoever reason, shall result in 1 Stop retaining any fees paid by the Trainee.
m- Cancellation/Reschedule by Pupil – CBT. Any cancellations or alterations to a booking must be made at least 5 clear days before the date of the course, at the latest, and will be subject to an administration fee of £30 for each place booked. The alteration of a course can only be applied once and is at the sole discretion of 1 Stop. Any alterations or cancellations made within 5 clear days of the date of the course will result in any fees paid for the course being retained by 1 Stop, and the Trainee being liable for any outstanding balance due.
n- Cancellation/Reschedule by Pupil – Other motorcycle courses. Any cancellations or alterations to a booking must be made at least 14 clear days before the date of the course, at the latest, and will be subject to an administration fee of £50 for each place booked. The alteration of a course can only be applied once and is at the sole discretion of 1 Stop. Any alterations or cancellations made within 14 clear days of the date of the course will result in any deposit paid for the course being retained by 1 Stop. In the event of any cancellation or alteration being made within 5 clear days of the date of the course, will also result in the Trainee being liable to pay any outstanding balance in relation to the chosen course.
o- Module 1 training. The Trainee accepts that although 1 Stop have replicated the Module 1 training circuit from the Driver & Vehicle Standards Agency (DVSA) as much as possible, some of these measurements may differ from those used at the DVSA’s Multi Purpose Test Centre (MPTC).
p- 1 Stop shall not be liable for any loss or damage to any of the Trainees personal effects at any time.
q- Extended test. In the event that a pupil requires an extended Module 2 test, for any reason whatsoever the following shall apply. Firstly, the pupil has the responsibility to advise 1 Stop of such requirement (especially in view of this information being classified as personal data, and not available for 1 Stop to obtain from any third party). If the pupil fails to notify 1 Stop of such requirement, when he books any full license course requiring such extended test, then he shall not be able to attend any normal Module 2 test and forfeit any fees in respect of such Module 2 test. Any extended test requirements will be subject to any additional test fee charged by the DVSA, plus an extended attendance fee of £50.00 providing the time slot for the extended test suitably fits in with 1 Stop's training schedule and does not prevent 1 Stop from allowing a second pupil to also attend a Module 2 Test Day Course at the same time. In the event of an extended test being required, the pupil can alternatively request that 1 Stop exclusively provide a Module 2 Test Day course, which would normally be run on an instructor to student ratio of 1:2, and in such circumstances, the pupil will be required to remit a fee equivalent to the space of the second pupil's space he is occupying.

3- DRIVING INSTRUCTION - CARS

a- General. All instructors work under a franchise contract with 1Stop Instruction. They are responsible to 1Stop Instruction for your tuition, conduct and the condition of their car. 1 Stop act as agents for it’s franchised instructors and is not responsible for money paid to such instructor or booking dates and times. Every endeavor will be made to make available the same instructor and car for driving lessons and driving test, but the 1 Stop retains the right to change either if the situation so warrants. In certain circumstances 1 Stop and or the instructor has the right to terminate lessons or test should they feel it necessary.
b- Progress Card. This card shall act as the Trainees receipt for all payments made by the Trainee and should be bought to each lesson.
c- Conflict of information. In the event of conflicting information regarding any terms and conditions shown on the progress card and this document it is accepted by the Trainee that the terms and conditions referred to in this document shall take precedent.
d- Cancellation of lessons by Trainee. The Trainee must notify 1 Stop or the Instructor providing training to the Trainee, at least 48 hours before any pre booked lesson appointment. Failure to do so shall render the Trainee liable for any fees in respect of such lesson(s). All changes to courses once booked may incur an administration fee of £20.00 and will only be accepted at the discretion of 1Stop.
e- Test Booking. Tests, although paid for by candidate, are not guaranteed at the end of hours booked, if the standard of driving, REQUIRED BY THE INSTRUCTOR, for the practical test has not been reached. Extra hours will need to be booked and paid for before candidate is taken for test, which will be always at the instructors discretion.
f- Pass Plus. Pass plus courses are to be taken in weekdays between the hours of 9am and 5pm unless special arrangements were made at time of booking. In exceptional circumstances lessons may be able to be arranged for evenings/weekends and these may be subject to additional charge, which will be confirmed by 1Stop Instruction to the Trainee.
g- All post test courses not paid for in full by the due date will be considered as cancelled by applicant and any deposit paid by the Trainee to 1 Stop or an Instructor of 1 Stop will be forfeited.
h- Mechanical failure. In the event of mechanical failure, 1stop Instruction liability will be limited to offering replacement lessons for any lessons affected. In the event of the DVSA canceling a test, for any reason whatsoever, the Trainee is responsible for claiming any compensation payment, which may be due, from the DVSA. I Stop Instruction shall remain entitled to retain any monies paid for tuition in respect of any such cancelled test appointment. 1 Stop cannot be compelled to provide any training for any rescheduled test appointment made by the DVSA or the Trainee and, in the event of 1 Stop agreeing to provide such service, fees shall be payable by the Trainee as agreed with 1 Stop.

4- Driving Instruction – LGV & PCV & Trailer training

a- General disclaimer. The Trainee accepts that driving any motorised vehicle and participating in the training, on whatever surface or terrain and whether on public or private highways and regardless of the circumstances or conditions, is inherently dangerous and that it is consequently very difficult for 1 Stop to insure against risk of injury or other damage.
b- Liability disclaimer. The trainee shall be bound by these terms and conditions and shall also be bound by the terms of the liability disclaimer that he shall be asked to sign before any training commences.
c- Trainee warranty. By way of further assurance to 1 Stop, the Trainee hereby and variously warrants and declares that (i) he is fit & healthy, and that he knows of no reason, medical or otherwise, why he may not or which might otherwise influence the decision of 1 Stop to allow him to participate in the training (ii) his eyesight (with spectacles or lenses which he will wear as necessary) is adequate for the purposes of the training (iii) he holds a current full road driving license appropriate for the size & type of vehicle he will use and for the circumstances and venue appointed for the course and that (iv) he will not participate in the training whilst using, under the influence of or suffering withdrawal from the consequences of alcohol, drugs or medication. The Trainee further accepts that he makes representation as to his ability and qualification to drive the type of vehicle used in the course of the training, and accepts responsibility for any loss or damage arising from him not being able or qualified to ride such vehicle.
d- Insurance excess. The Trainee agrees to liable for the cost, in full, of any damage sustained to the training vehicle whilst being driven by the Trainee. The Trainee may elect to pay a limited insurance excess non refundable payment of £50, per course, to 1 Stop. If paid, this payment shall indemnify the Trainee against any damage to the training vehicle up to a sum of £1000 only. The Trainee may alternatively elect to pay an unlimited insurance excess non refundable payment of £100, per course, to 1 Stop. If paid, this payment shall indemnify the Trainee against any damage to the training vehicle up to an unlimited sum. The Trainee accepts that the insurance excess payment must be paid prior to any such training session commencing and no such payment shall be accepted by 1 Stop from the Trainee once training has commenced. In the event of the Trainee attending any test resit, a limited insurance excess non refundable payment of £10, or an unlimited insurance excess non refundable payment of £30 shall apply on the same terms aforementioned for each test resit.
e- Trainee cancellation/Reschedule-Single course. Any cancellations or alterations to a booking must be made at least 14 clear days before the date of the course, at the latest, and will be subject to an administration fee of £70 for each place booked. The alteration of a course can only be applied once and is at the sole discretion of 1 Stop. Any alterations or cancellations made within 14 clear days of the date of the course will result in the Trainee forfeiting any monies paid to 1 Stop and the Trainee being liable for any outstanding and remaining course fees due.
f- Trainee cancellation/Reschedule-Double LGV course. Any cancellations or alterations for either the Category C or Category C+E part of the course booking must be made at least 14 clear days before the date of your respective course, at the latest, and will be subject to an administration fee of £70 for each place booked. The alteration of a course can only be applied once and is at the sole discretion of 1 Stop. Any alterations or cancellations made within 14 clear days of the date of your respective course will result in the Trainee forfeiting any monies paid to 1 Stop and him being liable for any outstanding and remaining course fees due. If the Trainee elects, either before, during or after the Category C part of such course, to not proceed with the Category C+E part of the Double LGV course for any reason, then he/she shall be treated as though he/she had booked and attended the 20 hour Category C part of the course on the basis of 1 Stop's hourly fee structure, applicable at that time, and the Trainee will be charged a fee equal to such hourly rate for the Category C part of the course plus any DVSA test fee applicable, plus an admin fee of £70.